Privacy Policy

Last updated: July 2, 2025

White Lotus Travel Experiences Pvt Ltd (“WLTE,” “we,” “us” or “our”) is committed to protecting the privacy of visitors (each, a “User”) to our website, https://www.wlte.in (the “Site”). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our Site, book travel services or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

• Contact details: name, email address, mailing address, telephone number

• Travel details: itinerary, passport information, travel preferences, special requests

• Payment information: credit or debit card number, billing address (collected via secure payment gateway)

• Account credentials: username, password

1.2 Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, device identifiers

• Usage data: pages viewed, time spent, referral URLs, click-stream data

• Location data (if enabled): approximate location based on IP or device GPS

1.3 Information from Third Parties

• Social media data (when you log in via social platforms)

• Data from analytics providers (Google Analytics, Hotjar) and advertising partners

• Publicly available information about you (for fraud prevention, identity verification)

2. How We Use Your Information

We use information collected to:

• Process and confirm your bookings, payments and reservations

• Communicate with you about your itinerary, requests and support inquiries

• Personalize your experience, recommendations and marketing offers

• Improve our Site, services and offerings through analytics and feedback

• Comply with legal obligations, fraud prevention and risk management

3. Disclosure of Your Information

We may share your information with:

• Service providers: airlines, hotels, ground operators, payment processors, IT and hosting vendors

• Business partners: co-branded travel promotions, group bookings and joint-venture offers

• Legal authorities: when required by law, court order, or to protect our rights

• Successors: in connection with a merger, acquisition or sale of assets

We do not sell your personal information to third parties for their own marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Security

We implement administrative, technical and physical safeguards to protect your information against unauthorized access, disclosure, alteration and destruction. No system is completely secure, so please do not share sensitive information via email or unsecured channels.

6. International Transfers

Your information may be processed and stored in any country where WLTE or its service providers operate. By using the Site, you consent to such transfers.

7. Third-Party Links

Our Site may contain links to external websites not operated by WLTE. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, update or delete your personal information

• Object to or restrict our processing of your data

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at enquiry@wlte.in.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you learn we have collected data from a child under 18, please contact us to have it deleted.

10. Changes to This Policy

We may update this policy from time to time. We will post the revised date at the top of this page and notify you as required by law.

11. Contact Us

If you have questions or concerns about this policy, please write to:
Email: info@wlte.in
Postal address: White Lotus Travel Experiences Pvt Ltd, India

Cookie Policy

Last updated: July 2, 2025

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, improve your experience and provide information to the site owners.

2. Types of Cookies We Use

• Essential cookies: Required for basic Site functionality (e.g., session management)

• Performance cookies: Collect anonymous data on how you use the Site (e.g., Google Analytics)

• Functional cookies: Remember your settings and preferences (e.g., language selection)

• Marketing cookies: Deliver targeted ads and measure campaign performance (e.g., Facebook Pixel, Google Ads)

3. Third-Party Cookies

We may allow third parties (analytics and advertising partners) to set cookies on your device when you use our Site. Third-party providers have their own policies governing the use of that data.

4. Managing Cookies

Most browsers allow you to control cookies via their settings. You can delete existing cookies, block all cookies or receive a warning before a cookie is stored. Disabling cookies may affect your ability to use certain features of our Site.

For instructions, see:

• Google Chrome

• Mozilla Firefox

• Apple Safari

• Microsoft Edge

5. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. The “Last updated” date will indicate when the changes took effect.

6. Contact

For questions about our use of cookies, contact us at enquiry@wlte.in.

Disclaimer

The information provided on https://www.wlte.in (the “Site”) is for general informational purposes only. White Lotus Travel Experiences Pvt Ltd (“WLTE”) makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the information, products, services or related graphics contained on the Site for any purpose.

1. No Professional Advice

Content on the Site is not intended as professional advice. You should not act or refrain from acting based on any content without seeking appropriate professional advice.

2. External Links

The Site may contain links to third-party websites. WLTE is not responsible for the content, policies or practices of those websites.

3. Booking Terms

All travel bookings are subject to separate terms and conditions. Please review your booking confirmation or voucher for the full booking policy, including cancellation, refund and change-fee terms.

4. Limitation of Liability

To the fullest extent permitted by law, WLTE and its directors, officers, employees or agents will not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of your access to, or use of, the Site or any linked website.

5. Intellectual Property

All content on the Site, including text, graphics, logos and images, is the property of WLTE or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or create derivative works without prior written consent.

6. Changes to This Disclaimer

We may update this Disclaimer at any time. The “Last updated” date above indicates when the changes took effect.

7. Contact

If you have any questions about this Disclaimer, please contact us at enquiry@wlte.in.